helpful links page. Contact your state dental board. Complaints procedure At Portman Dental Care we pride ourselves on the high quality of care we provide our patients. Aspen Dental. The Dental Complaints Service are funded by the General Dental Council and they provide their services free to intervene issues between dental patients and professionals. The Dental Council is the regulator for the dental profession in Ireland. She has an infectious enthusiasm for developing ideas about conflict resolution and putting them into practice. Raising concerns about dental treatment The GDC can look into serious concerns about the ability, health or behaviour of a dental professional. How does the Dental Complaint Service the scope of DCS to cover patients treated under private dental plans as well as making operational improvements to the DCS’s processes.​, Brexit - information for dental professionals, Guidance for candidates who have become unwell, Certificate of Current Professional Status, Our policy statement on restorative dentistry, Registration – why it’s important and the advantages for you, Guidance for employers of trainees/students, Raising a concern with a dental professional, Refunds or compensation from dental professionals. Private dental treatment. If you are unhappy with the care you have received please let us know. Michelle Williams, Head of DCS Operations, provides an overview of some of the key achievements identified within the recently published Dental Complaints Service Review 2015–18. You should send these complaints to the Dental Complaints Service run by the General Dental Council -see below. A mechanism run under the auspices of the General Dental Council (GDC) in the UK to help dental patients resolve complaints about private dental care provided by a dentist or dental care professional. The Service receives strong endorsements from both the Dental Council, the regulatory body for the profession and Dental Protection, the main professional indemnity body for Irish dentists, in the 2019 annual report which you can view here. Share on facebook Share on Twitter Share on LinkedIn 3. This is where the problems really start or at least they did for me. We take referrals from dentists, triage (assess) them and then send them to … Advice for professionals raising a concern. It’s free for you to use this service, just call TIS National on 131 450 and ask them to call Ahpra on 1300 419 495. I have unique experience and examples from thousands of dental complaints I have handled as Head of the Dental Complaints Service (DCS) for 9 years. However, as with any service or product, from time to time, things do go wrong and a problem can arise leading to dissatisfaction and complaint. Complaints under the Disability Act Complain directly to the dentist If you have been seen by a dentist as a private patient, you should make your complaint directly to the dentist or dental surgery first. Handling concerns This section covers what you need to do, and what to expect, if a concern has been raised about you, as well as information about upcoming, current, and past hearings. Updated: Wed, 15 May 2019, #ResourceNotFound: DocumentResources, PublishedOn#, General Dental we are currently reviewing the relationship between the DCS and GDC to ensure that only those matters that are sufficiently serious to raise questions about fitness to practise are referred to the Council. NHS complaints in Scotland 4. Our aim is that, wherever possible, we will respond to the issue immediately. Visit the Dental Complaints Service website First, discuss any concerns you have with your dentist. Complaints about the DCS We are committed to providing a high quality service to all our customers; however, if our service does not meet your expectations, we need you to … We want our service to meet your expectations. Feedback and complaints about the NHS website. If a complaint remains unresolved, Dental Complaints Service advisers will discuss it directly with the patient and dental professional concerned. As a dental professional panel member of the GDC Dental Complaints Service, I have worked with Hazel for 10 years and always found her workshops stimulating, rewarding and thought provoking. NHS complaints in Northern Ireland If you have any difficulties locating the correct number, call us on 020 8253 0800 and we will assist you in finding it. In common with any other body that receives complaints about dental professionals, we expect the DCS to be alert to serious risks to patient safety or to public confidence in dentistry that might raise questions about a registrant's fitness to practise. How do I report illegal tooth whitening or dentistry? If you are unhappy with the quality of the dental service provided to you and have been unable to resolve the matter with the treatment provider you can lodge a complaint with the Health and Disability Commissioner (“HDC”).Complaints should be in writing. The Dental Complaints Service (DCS) received 2,159 enquiries from dental patients in 2018, a jump from 1,845 in the previous year. In some other countries, the equivalent of the DCS is not run directly by the regulator. ; Our organisation Find out about who we regulate, our statutory functions and our 2020 - 2022 corporate strategy - Right time Right place Right touch. The Dental Complaints Service runs UK-wide service for complaints about private dentistry. A lot of patients visit review websites to complain about the high cost of treatment at your dental clinic. 37 Wimpole Street However, if you have already done so but failed to get a response, the dental complaints service can help you resolve the matter. In a brief interview recorded in October 2012, Chair of the DCS Advisory Board and GDC Council Member, Derek Prentice, explains why the DCS was set-up and how it can help with complaints. Bring Your Dental Case Forward. The GDC currently funds the service and its staff are formally employed by the GDC. If you are not happy with the result, you can contact the dental complaints service. 10. Even in the best dentist-patient relationship, a problem may occur. NHS complaints in Wales 3. The Service handled its 1,000th complaint in 2020 and has established itself as an essential service for dentists and patients since it commenced in 2012. Guide to handling complaints in Wales. This is where the problems really start or at least they did for me. Handling concerns This section covers what you need to do, and what to expect, if a concern has been raised about you, as well as information about upcoming, current, and past hearings. We provide a free and impartial service funded by the General Dental Council, the organisation that regulates dental professionals in the UK. Babylon Dental Care reopens for all procedures on July 20! These are complaints that are not serious enough to raise questions about a professional's fitness to practise. Raising concerns about dental treatment The GDC can look into serious concerns about the ability, health or behaviour of a dental professional. While it would be possible for others to take on the responsibility of running the service from the GDC, no alternative proposition has yet been put forward. You can make a complaint if you are a service user, a patient, a referrer or a provider of care (primary or secondary). Here are the most common dental complaints that patients make and how you can resolve them before they escalate. We always respond to, and learn from, complaints about our work as part of our commitment to continuously improve the service we offer. Although funded by the General Dental Council, the DCS is an entirely independent body. Many times this will help clear up the matter. The Dental Complaints Service are funded by the General Dental Council and they provide their services free to intervene issues between dental patients and professionals. The Dental Complaints Resolution Service assists dental patients and participating dentists to resolve complaints about dental services. The Dental Complaints Service (DCS) was launched on 24 May 2006. Dental Council. You should send these complaints to the Dental Complaints Service run by the General Dental Council -see below. The rest of the enquiries were either outside the DCS remit (46%), passed onto NHS England… DCS - Dental Complaints Service. Dear Sir or M***,*** *** presented to our Midwest Dental Appleton practice on 12/14/and 12/23/15.As of this date, insurance is pending on both of these dates of service and no co pay/co insurance was collected.His complaint states the DOS was 12/17/Enclosed is a detailed copy of his We take complaints very seriously and welcome comments and criticisms that help us improve our service. All dentists who participate in this Dental Complaints Resolution Service are practising … If you have a complaint about privately provided treatment, your practice will have a complaints procedure. Dental Protection is happy to offer specific advice on individual cases. Council. Dentists that participate in this Service follow the professional guidance issued by the Dental Council to the profession, which states that dentists should have a complaints procedure. Aspen Dental Charges for uncompleted dental care 10. If you see dozens of complaints about a certain company on ComplaintsBoard, walk away. The practice will have a complaints procedure, which you are entitled to see. Similarly, each practice must design and operate a complaints system which reflects the size, nature and style of the individual practice, and the strengths and limitations of its human and practical resources. For other organisations that may be able to assist you, please visit our The 2019 annual report of the Dental Complaints Resolution Service has been published. Service delay: We are currently in our peak period for graduate registrations and are receiving a high volume of queries.Our apologies as it may take us longer than usual to answer your call. The General Dental Council (GDC) can look into serious concerns about the ability, health or behaviour of a dental professional that suggest the professional could cause significant harm to patients, colleagues or the general public, or undermine public confidence in the dental profession. NHS Dental Services If you are unhappy with the quality of service you have received at your dentist, you should make a complaint to the dental practice concerned. According to my insurance Delta Dental the plastic partial should have only cost for top $ 415.00 and bottom partials $415.00 , I was also told by Debbie in customer service with Delta Dental their should be no lab fees charges to Charges for uncompleted dental care. Our Complaints Policy ensures all lines of communication are kept open throughout the complaints process. If you are not happy with the result, you can contact the dental complaints service . You can also visit the TIS National website for translated information about the service TIS National provides. However, as with any service or product, from time to time, things do go wrong and a problem can arise leading to dissatisfaction and complaint. You can find contact details for Aspen Dental above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … If the adviser cannot resolve matters, the complaint will go to one of a series of regional panels, consisting of two members of the public (lay volunteers) and one dental professional volunteer, who will advise the lay panel members on clinical issues. Remote hearings – guidance and frequently asked questions, Access to dental services has been severely limited and will take time to recover, Oral health inequalities are being created and exacerbated, Uncertainty reigns and is likely to continue for some time, Financial and workforce impacts are considerable and will continue to be felt, Dental service design is quickly evolving and needs to be supported, COVID-19 latest guidance for Northern Ireland, Our corporate strategy and business plans, Fitness to practise decisions - scrutiny and quality assurance. Dental – private patient; Hearing service ... Dentists are expected to have a complaints procedure on public display in their surgery. In such circumstances, we would expect the DCS, like any other body, to draw the matter to the GDC's attention. Our aim is to look after you as we wish to be looked after ourselves. ​​We are a team of trained advisors who aim to help private dental patients and dental professionals settle complaints about private dental care fairly and efficiently. Dental Complaints. Dental Complaints Service listed as DCS Looking for abbreviations of DCS? If an NHS dentist is pressing a patient into having private care which is available on the NHS, this could be a breach of the ethical standards that dentists must follow. 7.2 Stage 2 – Parliamentary and Health Service Ombudsman 8.0 Private complaints procedures 8.1 Stage 1 – Local resolution 8.2 Stage 2 – Dental Complaints Service 9.0 CQC 9.1 Regulation 16 – Receiving and acting It operates independently of, but is funded by, the GDC. Dental service and fraudulent billing. You can find out more information on the DCS website or use the contact form. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb). The Dental Complaints Service (DCS) deals with complaints made against dental professionals in a non-NHS environment. General Dental Dental complaints services do not work as easily as you think. If further assistance is required, patients have other options: Contact your state dental society to ask if they have a process called peer review. Provide quick intervention where appropriate - on further questioning this appears to mean they will telephone the practice with a suggestion as to the way forward, in a similar way to the way in which the Dental Complaints Service sometimes operates. As private patients do not have access to the protections provided by the NHS complaints system, the General Dental Council (GDC) makes the Dental Complaints Service (DCS) available to provide a free and impartial mechanism for resolving patient complaints If you have a concern or complaint about any aspect of our service, we want to know what mistakes we made and identify how we can improve to ensure that we meet your expectations in future. We aim to provide great service to all our patients. Complaints Procedure. The Dental Complaints Service (DCS) are a team of trained advisors who aim to help private dental patients and professionals settle complaints about private dental care fairly and efficiently. Here are the most common dental complaints that patients make and how you can resolve them before they escalate. We provide a free and impartial service funded by the All dentists who participate in this Dental Complaints Resolution Service are practising in accordance with those Dental Council Guidelines. It is Dental Complaints Service. If you have a complaint about the private dental care you’ve received in the UK, please contact us: 020 8253 0800 (Monday – Friday, 9am – 5pm). Please contact us if you have any concerns about the service we provide: Dental Practice If you are unsatisfied with the service you … Continue reading Making a Complaint Before contacting us about a complaint it is important to understand what services we provide. NHS Dental Complaints If you would prefer not to complain about your dental treatment directly to your dentist, you can contact NHS England to make an NHS dental complaint. If you have a complaint about privately provided treatment, your practice will have a complaints procedure. We also wish to record our appreciation to Dr. Maurice Fitzgerald, a Sligo-based general dental practitioner, who acts as clinical adviser to the Service. ... for complaints about unregistered health practitioners contact the Health Care Complaints Commission; for customer service or consumer complaints about issues such as requests for refunds or queries regarding billing, contact NSW Fair Trading. You can find out more in our page on referring a complaint to the Dental Council. We are a team of trained advisors who aim to help private dental patients and dental professionals settle complaints about private dental care fairly and efficiently. Dentists that participate in this Service follow the professional guidance issued by the Dental Council to the profession, which states that dentists should have a complaints procedure. At the Dental Complaints Service (for private dentists), if you have reached an impasse with your dentist, they arrange for you to see a panel.. 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